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Applicability of Policy

By using the G.G.O.D Exchange and Return Portal or placing an order for any product(s) through the portal, you agree to adhere to the terms outlined in this policy. If you disagree with any of these terms, please avoid transacting on 
We may update this policy from time to time. Therefore, it is recommended that you review the policy each time you make a purchase to ensure you understand the terms applicable at that moment.

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Return and Exchange Terms

Timeframe for Returns/Exchanges

  • Requests for returns or exchanges must be initiated within 7 days of delivery.

  • Once your request is approved, you will receive a notification via email, and our logistics partner will arrange for the product to be picked up within 24-48 hours.

Pick-Up Process

  •  Two pick-up attempts will be made. If unsuccessful, you will need to return the item to our warehouse at your own expense. No that reverse pick-up services depend on availability in your area.​

Processing Timeline

  • Upon receiving your product, it will undergo a Quality Check (QC). If it passes QC, your request will be processed further.

Exchange Policy

  • If the required size is unavailable, you can choose an alternate product or receive a gift card equivalent to the purchase value. This gift card can be redeemed at our physical stores or online.

Refund Policy

  • Refunds for returns will be issued as a credit note after QC approval. Credit notes will be sent to your registered email and can be used for future purchases

Product Condition Requirements

  • Products must be returned in their original condition, unused, unwashed, and with all tags and packaging intact. Items returned with visible signs of use, wear, or damage will not be accepted.

Customer Support

  • For any issues, please reach out to our team at ordersupport@ggod.com. Our support hours are Monday-Saturday, 11:00 AM - 7:00 PM. We strive to resolve all queries within 24 hours.

Return and Exchange Terms

Cash on Delivery (COD) Orders:

  • COD orders can be canceled only if they have not been dispatched.

Prepaid Orders:

  • Prepaid orders cannot be canceled or refunded. Refunds, if applicable, will be issued as gift cards valid for six months. Gift cards can only be redeemed online or in-store and are non-refundable.

Shipping Charges:

  • Please note that shipping charges are non-refundable in all cases.

Return/Exchange Eligibility

  • You may initiate a return or exchange under the following conditions:

  1. The product does not fit.

  2. The product or its packaging was damaged during transit.

  3. The product is defective.

  4. Accessories or parts of the product are missing.

Mandatory Conditions:

  • To qualify for a return or exchange, the following conditions must be met:

  1. The product must be unused, unwashed, and in its original, saleable condition.

  2. Tags, packaging materials, and accessories must remain intact and unaltered.

  3. Products sold as sets must be returned as complete sets.

  4. No stains, odors, scratches, or visible damages should be present.

  5. The return request must correspond to the original order under which the product was purchased.

  6. We reserve the right to reject requests for returns or exchanges if these conditions are not met

Contact Us

For any inquiries related to returns, exchanges, or cancellations, you can reach our customer support team:

Support is available Monday-Saturday, 11:00 AM - 11:00 PM.

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